DELIVERY & PAYMENT INFORMATION

SHIPPING IN AUSTRALIA ONLY

Booklets

DVDs in Cases

DVDs in Sleeves

INTERNATIONAL SHIPPING - Please note we do not ship internationally

ONLINE SHOPPING GENERAL TERMS AND METHODS OF PAYMENTS

All website orders must be paid by VISA or MasterCard.

The cost of recovering any default of payment will be borne by the customer. The goods remain the property of The Incredible Journey / Eternity Media Productions Ltd. until full payment is received.

Prices are quoted in Australian dollars.

All prices are correct at the time of online publication. Prices are subject to change without notice. We reserve the right to rectify prices quoted in the invoice, if found to be incorrect.

PRICING

Products attract GST and this component will be identified on your tax invoice.

DELIVERY COSTS

Some very large, bulky or heavy orders may require an adjustment to quoted delivery costs. If this is the case we will contact you prior to shipping to finalise the order and arrange shipping. Alternatively, you may prefer to email details of the products required prior to purchase and we will provide a final freight cost.

DELIVERY - PRODUCTS

Please note that orders within Australia are sent via Australia Post or Courier. All Australian orders should include a daytime delivery address and contact details.

DELIVERY - DELAYS

All items are promoted in good faith to be available at the time of ordering. Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you to advise you of the reason for the delay.

RETURNS AND REFUNDS ON SALES

Please contact us for refunds and returns by phone on 0481 315 101 or email info@theincrediblejourney.tv before returning goods.

Goods returned must be in their original packaging.

Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within five (5) working days of receipt of goods.

Goods will be accepted for credit or replacement at the sole discretion of The Incredible Journey / Eternity Media Productions Ltd. Delivery and packaging charges are not refundable unless as a result of our error.

FEEDBACK AND COMPLAINTS HANDLING PROCEDURE

The Incredible Journey / Eternity Media Productions Ltd. welcomes feedback and attends to all complaints promptly. Please call 0481 315 101 or email info@theincrediblejourney.tv